📌Fraudulent purchases will be treated as a violation of consumer rights under international law and will be cancelled without the possibility of appeal.
Return Policy
****For Prints:
--Prints are non-returnable and can only be exchanged for the same pattern of print and same size if damaged:
--please contact me within 7 days of receiving the package and attach the following photos: general front and back views, details of the painting, a package with address and the damaged packaging before it is opened.
The print will be reprinted and resent.
Do not need to return a damaged print.
Claims for damaged/misprinted/defective item must be submitted within 1 week of delivery of the item.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
For items that are lost in transit, we will cover the cost for replacing and mailing the item for you.
The print will be reprinted and resent or will be a full refund, depend of wishes of customer.
There are some cases (mainly custom and/or personal items) in which returns may not be possible due to the nature of the item. Customer may be responsible for return shipping in some cases.
Please feel free to reach out if there are any issues with your order, your satisfaction is our priority!
Wrong address or returned shipments
If the address provided is determined to be insufficient by the postal carrier, the shipment will be returned to us. Customers are liable for reshipment costs in this situation. We will confirm the new address with you prior to shipping.
After placing your order- if you realized that the address provided is incorrect, please contact me as soon as possible. In most cases, if the product has not shipped we may be able to update the address.
What happens if tracking states that an item was delivered but I didn't receive it?
If the tracking is marked as delivered but the customer reports that they did not receive the item. We recommend waiting a day and asking neighbors in case the item was mis-delivered or placed in an unexpected location.
In this situation, customers should reach out to the postal carrier; in some instances they are able to provide GPS coordinate for delivered items.
Please feel free to reach out and we will assist further if possible.
****For Paintings:
Buyers have inspect the painting within 7 days of receipt. If any major issues are found, the buyer have contact the seller within 1 week of delivery of the item.
-- If the package is not opened and inspected within 7 days, the buyer assumes all responsibility for the item’s condition, as oil paintings cannot remain rolled and unopened for extended periods. Buyers are informed of this requirement in writing when the painting is shipped.
-- If a serious issue is found with painting, please contact me within 7 days of receiving the package and attach the following photos: general front and back views, details of the painting, a package with address and the damaged packaging before it is opened.
In this case, i will repaint and resend a new painting as agreed with the buyer.
--If the buyer decides a full refund or replace a painting, received (damaged) painting will need to be returned to the sender.
Please return the item in its original packaging within 14 days of delivery of the item.
After confirming the shipment, please attach the receipt and provide the tracking number.
Once I receive the painting, I will either issue a full refund or begin creating a new painting for you.
Return Shipping Costs:
The buyer is responsible for all return shipping costs, which are non-refundable.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
****PLEASE NOTE BEFORE PURCHASING:
-- The print/painting is non-returnable and non-replaceable or refunded under the following circumstances:
--If you confused a print with a painting.
--If the buyer damaged the item when unpacking (e.g. cuts or tears).
--If you simply change your mind, or made a mistake with style, colors, options, size, or address.
--Please be careful when providing the delivery address. I am not responsible for orders sent to incorrect addresses due to inaccurate information provided by the buyer, and no refunds will be issued in such cases.
Customers are liable for reshipment costs in this situation. We will confirm the new address with you prior to reshipping.
--If the product does not fit your interior,
--If expectations were not met (note that personal expectations are subjective and may differ from the final product’s appearance.
--Please carefully consider your purchase and how the painting will fit into your interior before buying. If necessary, consult with a designer.
--Misuse of the Return Policy
Items purchased with the intent to claim a false refund (e.g., false accusations of damage or quality issues, misleading photos/videos) will result in the buyer being blocked, and the goods will not be eligible for return.
Thank you for your understanding and for approaching this purchase with fairness and consideration.
Please feel free to reach out and we will assist further if possible.
Custom and personalized orders:
Feel free to reach out at any time if you have something specific in mind- we are happy to work with you!
