Return Policy
📌Fraudulent purchases will be treated as a violation of consumer rights under international law and will be cancelled without the possibility of appeal.
Order Cancellation:
If you need to cancel your order, please contact me within 6 hours of purchase.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return or Replacement Policy
- All artwork comes with a 14-day money back guarantee 100% if the print/painting is lost in transit and not delivered during 3 month.
- Please contact me within 7 days if you have any issues with the artwork.
- For Prints:
- 🔔Prints are non-returnable and can only be exchanged for the same print and size if damaged: please contact me within 7 days of receiving the package and attach the following photos: general front and back views, details of the painting, a package with address and the damaged packaging before it is opened.
- The print will be reprinted and resent.
- 📌Do not need return a damaged print!
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- For Paintings:
- Buyers have inspect the painting within 7 days of receipt. If any major issues are found, the buyer have contact the seller within this 7-day period.
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- ⚠️ If the package is not opened and inspected within 7 days, the buyer assumes all responsibility for the item’s condition, as oil paintings cannot remain rolled and unopened for extended periods. Buyers are informed of this requirement in writing when the painting is shipped.
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- 🚩 If a serious issue is found witth painting, please contact me within 7 days of receiving the package and attach the following photos: general front and back views, details of the painting, a package with address and the damaged packaging before it is opened.
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- In this case, i will repaint and resend a new painting as agreed with the buyer.
- If the buyer decides a full refund or replace a painting, a painting will need to be returned to the sender.
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- After confirmation, if the painting ( not print) matches the return,
- please return the item in its original packaging within 14 days.
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Return Shipping Costs: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- The buyer is responsible for all return shipping costs, which are non-refundable.
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- ⚠️ The print/painting is non-returnable and non-replaceable or refunded under the following circumstances:
- 📌If you confused a print with a painting.
- 📌If the buyer damaged the item when unpacking (e.g. cuts or tears).
- 📌If you simply change your mind, or made a mistake with style, colors, options, size, or address.
📌Please be careful when providing the delivery address. I am not responsible for orders sent to incorrect addresses due to inaccurate information provided by the buyer, and no refunds will be issued in such cases.
- 📌If the product does not fit your interior,
- 📌If expectations were not met (note that personal expectations are subjective and may differ from the final product’s appearance.
- 📌Please carefully consider your purchase and how the painting will fit into your interior before buying. If necessary, consult with a designer.
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- 🔔Misuse of the Return Policy
- Items purchased with the intent to claim a false refund (e.g., false accusations of damage or quality issues, misleading photos/videos) will result in the buyer being blocked, and the goods will not be eligible for return.
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- Thank you for your understanding and for approaching this purchase with fairness and consideration.
Contact Us
For any questions about returns/replace, please contact us at canvas.wallart@outlook.com
